At ToscesAd, we are committed to ensuring that our customers are satisfied with their purchases. To maintain fairness and transparency, our refund and return policies for digital products are outlined below:
Refund Eligibility
You may request a refund under the following conditions:
- Defective Files: If the downloaded file is corrupted, inaccessible, or otherwise unusable, and we cannot provide a functional replacement.
- Incorrect Product Delivery: If the product delivered differs significantly from the product description or your purchase.
Non-Refundable Situations
Refunds will not be granted in the following cases:
- Change of Mind: Purchases made cannot be refunded due to a change of mind.
- Misunderstood Product Features: It is the customer’s responsibility to review product descriptions thoroughly before purchase. Refunds will not be provided for misunderstanding product features.
- Unauthorized Use or Distribution: If the product has been shared, copied, or otherwise distributed improperly, the purchase is final.
Requesting a Refund
To request a refund, please provide:
- Proof of purchase (order number or receipt).
- A detailed explanation of the issue, along with supporting evidence such as screenshots if applicable.
Resolution Process
Refund requests will be reviewed within 5–7 business days. Approved refunds will be processed back to the original payment method within 7–10 business days.
Alternatives to Refunds
If a refund cannot be provided, we may offer:
- A Replacement Product: An updated or corrected version of the purchased item.
- Store Credit: Credit for future purchases on ToscesAd.